FAQs
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Can I cancel or modify my order?
Once your order is being processed, we are unable to cancel or modify your order.
To allow us to get your orders to you as quickly as possible, we have a very quick order processing time, which means it is unlikely we will be able to amend an order once it is placed.
If you placed your order very recently and would like to know if it can be cancelled or modified, please contact our client service team, who will do their best to assist you.
How can I apply a promotional code?
You can apply a promotional code in the details stage of the checkout prior to making your payment.
Which payment method can I use?
Payment when ordering online can be by credit and debit card, Apple Pay, Google Pay, Shop Pay, and PayPal.
Which currencies can I shop in?
You can shop in US Dollars (USD). Depending on the shipping destinations, you can shop with your local currencies as well.
What should I do I receive a defective product?
(1) Keep the original packaging and product in the same condition as when it was initially received.
(2) Take a photo of the defective item.
(3) Attach a photo to your order confirmation email and contact us about the defective item.
(4) Our customer service team will contact you to inform you of next steps.
What is your shipping policy?
Please see full shipping details here.
What is your policy of returns & refunds?
Refunds will be made through the initial payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please see full details on our return policy here.