Shipping policy
Contents
- Shippable Countries
- Shipping Charges
- Import Duties, Taxes, and Customs Compliance
- Shipping Status
- Important Note Regarding Failed Deliveries
- Important Note Regarding Delivery Without Signature
1. Shippable Countries
All orders are shipped directly from our warehouse in Japan.
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after you have received your order confirmation email. You will receive another notification when your order has shipped.
We currently ship to the destinations listed below. Shipping availability and local currency are automatically determined at checkout.
Any required duties and taxes are included in your total at checkout, so no additional payment is needed at delivery.
Due to courier restrictions and security reasons, we are unable to deliver to military base addresses (including APO, FPO, and DPO destinations), P.O. Boxes or parcel lockers.
| Albania | Luxembourg |
| Andorra | Malaysia |
| Argentina | Malta |
| Australia | Mexico |
| Austria | Monaco |
| Bangladesh | Montenegro |
| Belgium | Morocco |
| Bosnia and Herzegovina | Netherlands |
| Bulgaria | New Zealand |
| Cambodia | Norway |
| Canada | Oman |
| Croatia | Pakistan |
| Cyprus | Philippines |
| Czech Republic | Poland |
| Denmark | Portugal |
| Estonia | Qatar |
| Finland | Romania |
| France | Serbia |
| Germany | Singapore |
| Gibraltar | Slovak Republic |
| Greece | Slovenia |
| Hong Kong | Spain |
| Hungary | Sri Lanka |
| Indonesia | Sweden |
| Ireland (Republic of) | Switzerland |
| Italy | Taiwan |
| Jersey | Thailand |
| Korea (South) | United Arab Emirates |
| Kuwait | United Kingdom |
| Latvia | United States |
| Liechtenstein | Vietnam |
| Lithnia |
2. Shipping Charges
Shipping fees and free-shipping availability vary by destination and currency. The applicable rate for your country or region will be automatically calculated and displayed at checkout.
Enjoy free shipping when your order total meets the minimum spend for your destination. This amount will appear during checkout before payment is completed.
All orders are shipped from Japan, and any applicable duties, taxes, and import fees are included in the total amount shown at checkout. Customers will not be asked to make additional import payments upon delivery.
3. Import Duties, Taxes, and Customs Compliance
All international purchases made through our store are considered personal imports. Local customs regulations and restrictions may apply.
Orders placed on or after September 17, 2025, 0:00 JST are shipped under Delivered Duty Paid (DDP) terms, regardless of destination. Duties, taxes, and clearance fees are settled in advance and included in your checkout total. Customers will not be charged additional import fees at delivery.
Orders placed before this date remain under Delivered At Place (DAP) terms. These shipments are subject to duties, taxes, and clearance fees collected by the courier upon arrival. If such charges are refused or unpaid, delivery may fail, and our Failed Delivery Terms will apply.
Customers are responsible for ensuring that the items they purchase comply with the import laws of the destination country. Please confirm the import laws of your shipping destination and contact local customs authorities for more details.
4. Shipping Status
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Please note that once an order has been prepared for international shipment, cancellation is no longer possible. Due to the nature of international shipping, export and customs clearance procedures may begin before dispatch notification is sent.
If a cancellation is requested after this stage, the order must be delivered first and then handled through our return process. In such cases, the return is treated as a customer-preference return, and all related costs—including return shipping, original shipping fees, and any applicable duties or taxes—are the responsibility of the customer.
If delivery is refused, the shipment will be classified as a failed delivery and handled in accordance with our Failed Delivery Terms.
We’re unable to accept requests for specific delivery dates or times. After your order has been shipped, you can adjust the delivery schedule directly with the courier using the tracking number provided if the service is applicable.
Please note: Shipping updates and status information are managed by the shipping carrier. We are not responsible for and cannot guarantee shipping status or estimated delivery times.
5. Important Note Regarding Failed Deliveries
If a delivery is unsuccessful due to the destination country's customs regulations, the customer's cancellation after dispatch, the customer's refusal of delivery, the recipient's refusal to accept the package, or other circumstances resulting in the package being undeliverable and returned to us, the customer will be responsible for covering any costs related to the return. This includes, but is not limited to, return shipping, handling fees, and any applicable customs or duties. These costs will be deducted from the refund amount where applicable.
Please note that original shipping fees, duties, and taxes (including those prepaid under DDP terms) are non-refundable. Only the item(s) cost will be reimbursed.
Once a package is returned to us under these circumstances, we are unable to reship the order, and the transaction will be considered complete.
6. Important Note Regarding Delivery Without Signature
Our shipping carriers offer delivery management options that allow customers to set their own delivery preferences, including delivery without a signature. As delivery instructions are managed by the customer directly with the carrier, LOOPWHEELER is unable to accept responsibility for any loss, theft, or damage occurring after proof of delivery has been issued. We recommend inspecting your order as soon as it arrives and contacting us promptly if you have any concerns.
IMPORTANT NOTICE FOR U.S. CUSTOMERS
Starting August 29, 2025, the United States will end its De Minimis exemption for imports.
To address this change, our shipping terms for the U.S. market have been updated as follows:
- Orders placed before September 17, 2025, 0:00 JST were dispatched under our previous terms, Delivered At Place (DAP). These shipments remain subject to duties, taxes, and clearance fees collected by the courier at the time of delivery. If fees are refused or delivery fails, our Failed Delivery Terms will apply.
- Orders placed on or after September 17, 2025, 0:00 JST are dispatched under Delivered Duty Paid (DDP) terms. All applicable duties, import-related taxes, and clearance fees are included in the total amount at checkout. Customers will not be asked to make additional import payments at delivery. Our Failed Delivery Terms continue to apply in all cases of unsuccessful delivery.
Please note that despite these changes, U.S. customs clearance may still extend overall transit times. Additional information may be required by the courier when requested by U.S. customs, and in such cases we kindly ask for your cooperation in contacting us. We will continue to monitor developments and update this notice if there are changes. Thank you for your understanding and cooperation.